At Koviem, we are committed to using only the finest materials for our jewelry. Our fine jewelry collection features solid gold pieces or high-quality vermeil - ensuring uncompromising quality and longevity.
We never utilize materials such as gold-plated metals, as we believe in creating heirloom-quality pieces that will stand the test of time.
Rest assured, our commitment to excellence extends to every aspect of our craftsmanship, providing you with truly exceptional jewelry to cherish for a lifetime.
Proper care and maintenance are essential for preserving the beauty of your fine jewelry. We recommend following these guidelines to ensure longevity:
- Remove your jewelry before engaging in activities that may cause damage, such as swimming or strenuous exercising.
- Store your jewelry separately in a soft pouch or box to prevent scratches and tangling.
- Clean your jewelry regularly using a mild jewelry cleaner and a soft, lint-free cloth. Gently wipe away any dirt or residue.
- Avoid exposing your jewelry to harsh chemicals or abrasive materials that may dull or damage its surface.
By following these care instructions, you can enjoy your fine jewelry for years to come, ensuring that it continues to shine and impress with its timeless beauty.
Absolutely! We understand that purchasing fine jewelry is a significant investment. We are proud to partner with Shop Pay, allowing you to split your purchase into manageable installments.
With Shop Pay, you can enjoy the flexibility of paying over time, making your dream piece of fine jewelry more accessible. Simply select Shop Pay at checkout and follow the prompts to set up your installment plan.
Shop with confidence and indulge in the luxury of our fine jewelry while managing your budget effectively.
As a growing brand, we enjoy the liberty in being flexible with how we partner with people/companies. That said, we are also very strategic and only partner with those aligned with our values.
Our partnerships are just as unique as our suits! No two programs are the same. If you're looking for corporate partnerships, click here for more information.
If you think you'd be a great fit as a brand ambassador, send us an email with what you have in mind.
The best kind of suit is the one that fits perfectly. Why settle for anything less?
All Koviem suits are custom-made with your unique measurements.
After selecting your suit, set aside 15 minutes to take your measurements accurately. How well your suit fits is directly related to the measurements you submit. To help with this, we have provided a fit guide that you can reference.
We also have periodic pop-ups where our stylists can take your measurements. To find out about those, sign up for our newsletter.
Please understand that while we cannot be held liable for personal measurement errors, we remain committed to all of our customers and will always offer to share in the cost of a remake, if one is requested.
All of your sizing information is saved to your profile. If your size has changed since the last time you ordered, update the measurements in your account before ordering your next suit.
Oops! We know mistakes happen. Please contact us at email@example.com as soon as possible.
If received within 24 hours of the order submission, it's pretty easy for us to make the change. Our tailors begin pattern-drafting within 2 days of submission. We will do our best to help you out, but once a pattern has been made, it is difficult to revert.
Quality takes time! Please allow 4 - 6 weeks from the time of order to receive your suit.
You may be wondering why it takes so long. All Koviem pieces are made custom from a completely new pattern. Our tailors spend time making sure the pattern they create is aligned with the measurements you provided.
All suits also go through a quality screening at the Koviem headquarters. Only after they pass this inspection process do they get sent to our clients.
Absolutely! When your suit is shipped (usually around 4 weeks after measurement submission), you will automatically get an email with a tracking code and the estimated arrival date.
For more detailed updates, feel free to email us to request a status update on your order at firstname.lastname@example.org.
We currently only ship within the United States and Canada. If you are international and would like a Koviem suit, email us and state your country of residence. Most times, we are able to work things out! We are constantly working to add more countries to our list.
International shipments: There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Koviem does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we are not able to reimburse you for duties and taxes paid upon delivery.
Koviem suits are made specifically for you with your unique measurements. On the very rare occasion that we make a mistake and your garments require fit adjustments, of course we'll cover the costs! Please email us at email@example.com.
Each suit does come with a credit of $75 local tailoring if slight alterations are needed. All you have to do is send us an email with an itemized receipt.
All alterations must be requested within 7 days of receipt of the suit. Make sure that your tailor notes all adjustments made to your garment so that we may update your profile and process your credit.
Please note that we do not offer refunds as fabric is cut based on your measurements. However, we are 100% committed to working with you until you are fully satisfied.
If a piece needs to be remade due to inaccurate submissions from the customer, a fee is charged depending on the style of suit.
Send us an email and we can guide you through this process.
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