HOW DOES IT WORK?
All Koviem suits are custom-made with your unique measurements.
After selecting your perfect suit, set aside 10 minutes to take your measurements accurately. Sizing accuracy is directly related to the information you provide and the measurements you submit. Please understand that while we cannot be held liable for personal measurement errors, we remain committed to all of our customers and will always offer to share in the cost of a remake, if one is requested.
DO I HAVE TO MEASURE MYSELF EACH TIME I ORDER A SUIT?
All of your sizing information will be saved to your profile. If your size has changed significantly since the last time you ordered, fill out the measurement form again and your profile will be updated.
CAN I RECEIVE SAMPLES OF THE FABRIC CHOICES?
Given the high cost of fabric, it isn’t feasible at this time for us to send individual samples. We are working hard to figure out how to make this possible.
Koviem works only with the highest quality imported wools, linens, cashmere and Egyptian cottons. We stand by our product! Whatever you order will look and feel great.
CAN I CHANGE MY SIZING AFTER I SUBMIT MY ORDER?
Please contact us at email@example.com as soon as possible and within 24 hours of submission. We will do our best to help you out, but once a pattern has been made, it is pretty difficult to revert.
I WANT SOMETHING TRULY UNIQUE. CAN YOU DO A CUSTOM DESIGN FOR ME?
We are happy to work with you to create a custom design. Send us an email with your contact information and a member of the Koviem Concierge Team will reach out to you.
CAN I TRACK MY ORDER?
Absolutely, email us to request a status update on your order at firstname.lastname@example.org. Please remember to include your name and order confirmation number.
DO YOU SHIP INTERNATIONALLY?
We currently ship within the United States and Canada. If you are outside of those areas and would like a Koviem suit, send us a message through the contact portal and state your country of residence. We are constantly working to add more countries to our list.
WHAT IS YOUR RETURN POLICY?
Koviem suits are made specifically for you with your measurements. If we made a mistake and your garments require fit adjustments, please email us at email@example.com and we will provide a reimbursement of up to $75 for local tailoring. You can also send the suit back to us and we will take care of the tailoring for you. Please be sure to include 3-4 large well lit photos of the item, along with your order number, when submitting the request.
All alterations must be done within 7 days of receipt of the suit. Ensure that your tailor notes all adjustments made to your garment so that we may update your profile and process your credit. Alterations to previously approved garments will not be covered under this policy. Only the adjustments to the first type of each garment will be reimbursed.
Please note that we do not offer refunds as fabric is cut based on your measurements and your customizations. However, we are 100% committed to working with you until you are fully satisfied.
If a piece needs to be remade due to inaccurate submissions from the customer, a fee is charged depending on the style of suit.
Send us an email and we can guide you through this process.
HOW CAN I PAY FOR MY ORDER?
Koviem accepts all major credit cards.
HOW LONG WILL IT TAKE TO GET MY SUIT?
Please allow 4 - 6 weeks from the time of order to receive your suit.
You may be wondering why it takes so long. All Koviem pieces are made custom from a completely new pattern. Our tailors spend time making sure the pattern they create is aligned with the measurements you provided.
All suits also go through a quality screening at the Koviem headquarters. Our team inspects all pieces to make sure that they are of the highest quality. Only after they pass this inspection process do they get sent to our customers.
WHAT IF I HAVE A QUESTION THAT YOU HAVEN'T COVERED HERE?
Feel free to send us an email at firstname.lastname@example.org or fill out our contact form.